Shipping & delivery
What are the shipping costs?
UPS Express¹: € 12,95²
UPS standard delivery: € 4,95
DHL | Poste Italiane standard delivery: € 4,95
Free shipping on orders over € 79
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, one delivery attempt is generally made until a package is returned as undeliverable.
| Delivery Method | Time of Order | Delivery time |
| Express¹ | Mon-Fri before 11:00 | Approx. 1-2 business days |
| Express¹ | Mon-Fri after 11:00, Sat, Sun and holidays |
Approx. 1-3 business days |
| Standard | Anytime | Approx. 3-4 business days |
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with UPS & DHL | Poste Italiane for standard deliveries and with UPS Express for express deliveries within Sicily, Sardinia & Italy.
Which delivery locations are supported for online orders?
It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home, work address or parcel shop. The invoice is sent to you at the email address provided.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to Livigno, Coriano, San Marino, Vatican, Campione d'Italia (is within EU but cannot be delivered without crossing not-EU Area (Switzerland)).
Personalized products
Orders with personalized products may take up to 2 working days longer than our normal guaranteed delivery time.
Express Delivery is not available for personalised products.
