As soon as your package has left our warehouse, you will receive a shipment notification email including a tracking number. You may click on the tracking number to track your order. Please allow approximately 24 hours for the tracking information to load. 

A delivery notification email is sent upon successful delivery. If you need further assistance tracking your package, please contact DHL and provide your tracking number or contact Customer Care.

If you are unable to receive the delivery, DHL will contact you for further instructions.

Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.

You may reference the FAQs listed in the ‘refunds’ section for additional details.

If you need further assistance tracking your package, please contact DHL and provide your tracking number, or contact Customer Care.

If you are unable to receive the delivery, DHL or DPD will leave a ‘delivery attempted notification card’ at your doorstep with pick up details such as the address and hours of operation of the nearby DHL or DPD Point where your package was dropped off.

You may pick up the parcel within the next 10 days of delivery or arrange a new delivery date with DHL or DPD before it is returned to HUGO BOSS. Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.

You may reference the FAQs listed in the ‘refunds’ section for additional details.

If you need further assistance tracking your package, please contact  DHL or DPD and provide your tracking number, or contact Customer Care.

The package will be delivered to the specified address in Czech Republic. After clicking ''Proceed to checkout'' from the shopping cart, select ''Delivery to another address'' under ''Delivery information'' on the right side of the shipping screen and enter your desired shipping address. Please note that we cannot deliver to post office boxes.

Since it is not possible to change the delivery address after placing your order, once you receive the shipping completion email, please call DHL Customer Service and provide the package number and delivery address.