Our goal is to process and ship your order(s) as quickly as possible. While we try our best to accommodate order cancellation requests, we recommend that you follow the return instructions included in your package. Personalised merchandise and face masks are considered final sale and cannot be returned.

If you still wish to submit a cancellation request, you may initiate the request via Customer Care or complete the cancellation form and return it to us:

By email:
service-dk@hugoboss.com

By post:
Customer Care
HUGO BOSS AG
Holy-Allee 3
72555 Metzingen
Germany

Once an order is submitted, we are unable to modify or edit the order.