You have 30 days from the date of delivery to return your item(s). Merchandise that is unworn, unwashed and unused with original labels attached, qualify for a return.

Merchandise that has been worn, used, altered, damaged or missing original labels will not be accepted. HUGO BOSS reserves the right to refuse returns on merchandise that does not meet the above return requirements in HUGO BOSS’ sole discretion.

The return of the goods will be free of charge if you use and follow the instructions contained on the return form and the pre-printed return label included with the delivery, except in relation to items that contain hazardous materials or flammable liquids or gases, e.g. Eau de Parfum, Eau de Toilette, After Shave, Deo Stick, Deo Spray, and Smartwatches. In respect of such items you will bear the direct cost of returning the goods.

 Depending on your delivery address, item(s) may be returned by post to our warehouse in Germany using the free return label provided inside the parcel. For your convenience, the instructions are also provided in the return instructions section.

Unfortunately, return in Store currently unavailable. 

HUGO BOSS Customer Care provides after sales service for purchases made at hugoboss.com or in our BOSS or HUGO store. For purchases made elsewhere, please directly contact the business where the product(s) was purchased.

Personalised merchandise and sealed goods which were unsealed after the delivery, are not eligible for a refund.

Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
For free and easy returns, please use the complimentary return label provided inside the parcel.

Orders with personalized products may take up to 2 working days longer than our normal guaranteed delivery time.