HOW CAN WE HELP YOU?

To fully enjoy our HUGO BOSS Online Store benefits, we recommend you to create your HUGO BOSS EXPERIENCE customer account. In order to create your customer account, just click on login/register icon at the top right of the page, and then on REGISTER to fill in the registration form. Alternatively, you can conveniently set up your customer account after your first order.

If you have forgotten your password, simply click the “Forgotten password?” link on the login page. You will then be asked to enter the email address used to register your account. A new password will be sent to that email address.

Please contact our Customer Care team directly. We will then arrange the deactivation of your customer account as quickly as possible.

Step 1: Click the Login/Register icon at the top right of the Online Store page.
Step 2: Select ACTIVATE.
Step 3: Enter the details you received by email when you registered in store, or contact our Customer Care team.
Step 4: Confirm by clicking “Activate now”.

Congratulations — you are now a HUGO BOSS EXPERIENCE member.
Visit the HUGO BOSS EXPERIENCE page for more information.
 

Join our HUGO BOSS EXPERIENCE community to enjoy exclusive benefits, including members-only promotions, invitations to events, access to exclusive products, and much more. Sign up today to discover a range of exclusive advantages, from special gifts to VIP prizes.
Visit the HUGO BOSS EXPERIENCE page for more information.
 

Once your parcel leaves our warehouse, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for the tracking information to become available.
You can also check your order status via our Order Status portal using your order number, or in the Order History section of your MY HUGO BOSS account if you are a registered customer.
A delivery confirmation email will be sent once your order has been successfully delivered.

 

After placing an order, you'll receive an automatic confirmation email with an order number, sent to the email address used for the order.


If you don’t see it:
Please check your spam/junk folder.
Add our email address to your safe sender list so you can receive future updates.
If you still haven’t received a confirmation email within a few hours of placing your order, please contact Customer Care so we can check whether your order was successfully received.

Our goal is to process and ship your order(s) as quickly as possible. While we try our best to accommodate order cancellation requests, we recommend that you follow the return instructions. Personalised merchandise are considered final sale and cannot be returned.

If you still wish to submit a cancellation request, you may initiate the request via Customer Care.

Once an order has been submitted in the online store, we are not able to modify the items, change sizes, or update the delivery address.

If you notice an error after placing your order:
In many cases, the best option is to return the order once delivered and place a new order with the correct details.
If you entered an incorrect address, please contact Customer Care as soon as possible. While changes are generally not possible, we may be able to support you with additional information once the parcel has been handed over to the carrier.

If you received the wrong item, an item in the wrong size (different from your order confirmation), or a damaged or faulty item, please keep the item and its packaging exactly as received.
Please contact Customer Care as soon as possible and provide your order number, a short description of the issue, and, where possible, photos of the item, the care label showing the article details, and the packaging.
Our team will review your case and advise you on the next steps. Please do not return clearly incorrect or damaged items at your own expense without contacting us first.
 

Yes, we’re happy to offer gift wrapping for your purchase. Simply select the gift wrapping option during checkout, if available.

 Please note, to have each item seperately gift wrapped you need to place separate orders.
Gift boxes and gift bags are excluded from returns. 
Please refer to our Terms & Conditions for more information

This service includes a small fee and is non-refundable.
Jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Orders may only be placed directly on our website at hugoboss.com, or in one of our directly owned and operated stores offering 'Order from Store'.

Purchases made online are restricted to consumers only, i.e., individuals, who purchase something neither for commercial purposes nor for independent professional activity, and whose habitual place of residence is in the United Kingdom and who can provide a delivery address there. For this reason, it is not possible to claim tax back on purchases made on hugoboss.com/uk.

If you don't see your order in your account, it's likely because you weren't logged in when you placed it. Orders made while logged out can be added to your account afterwards.
Please contact our Customer Care team directly and provide your order number and customer number.

The available methods, costs and estimated delivery times for your country are shown at checkout before you confirm your order.

Free standard shipping for orders over € 79
UPS Express¹: € 12,95²
DHL I Post NL Standard: € 4,95 
DPD Standard: € 4,95 

Typical delivery times (after hand‑over to the carrier)and costs:

All orders are processed Monday to Friday, excluding weekends and public holidays.
The delivery times shown during checkout are estimates and may vary depending on the carrier and external factors (e.g. weather, high order volumes).

¹Fragrances and personalized products may only be shipped with standard shipping may take up to 2 working days longer than our standard delivery time.

²Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
 

Once your order has been shipped from our warehouse, we are usually unable to change: the delivery address, or the delivery time or date.

In some countries, our carrier partners may offer additional options, such as:
redirecting your parcel to a parcel shop, scheduling a new delivery attempt, or delivering to a neighbor.
You can check these options via the tracking link in your shipping confirmation email, or directly on the carrier’s website or app using your tracking number.
If you are unable to find a suitable solution with the carrier or need further assistance, please contact Customer Care with your order number and tracking number.

We partner with DPD & DHL | Post NL for standard deliveries and with UPS Express for express deliveries within The Netherlands.

• Check the tracking link in your shipping confirmation email to see whether the parcel is delayed, held at a parcel shop, or if a delivery attempt has been made.
• Check with your household or neighbours in case someone accepted the parcel on your behalf.
• Look for a delivery card left by the carrier.
• Allow a little extra time, as parcels may occasionally arrive later than expected due to high volumes or external factors such as weather or customs checks.
• If the tracking has not updated for several days or shows an unexpected status, contact the carrier with your tracking number, or Customer Care with your order number and tracking number.
Our team will then help clarify the situation and, if necessary, initiate an investigation with the carrier.
 

All orders are shipped from our warehouse in Germany.

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address. The invoice is sent to you at the email address provided.

Orders may not be shipped to hotels or forwarding centers.Additionally, we do not deliver to the Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten.

If you miss your delivery, the parcel is usually taken to the nearest post office or parcel shop, where it will be held for 7 days before being returned. Te carrier may leave the package with a neighbor, in a letterbox (if suitable), or redirect it to Access Point. You’ll be notified of any alternate delivery arrangements.
If the order is returned to us, a refund will be processed automatically, excluding express shipping fees, personalized merchandise, gift wrapping fees, customs, and taxes. For further assistance, contact the carrier with your tracking number.

You have 30 days from the date of delivery to return your item(s). Unworn, unwashed, and unused merchandise with the original labels attached qualifies for a return. Merchandise that is worn, used, altered, damaged, or missing labels will not be accepted. HUGO BOSS reserves the right to refuse returns at its sole discretion if these requirements are not met.

You can return your online order either in a BOSS store or via post:

Return to a BOSS store
Use our store locator to find your nearest BOSS store and bring your item(s) and proof of purchase.

Return via post
1. Generate your return label via the return portal.
2. Place the item(s) and the return form in the original box/packaging the order arrived in.
3. Attach the return label to your parcel where it be can clearly seen, covering the original delivery label.
4. Drop off the parcel at the carrier shown on your return label.
5.Please do not combine items from multiple orders in one parcel. Use the dedicated return label for each order so each parcel has a unique barcode.

Return processing
Returns are processed once they pass quality inspection, and you will receive an automated refund email. Refunds are generally processed within 3–5 business days of receipt in our warehouse, though this may take longer during sales or promotional periods.

If you wish to withdraw from your order, you may initiate the request via Customer Care. For this purpose, you can use the electronic declaration of withdrawal on our website/app or contact us through any of our Customer Care channels (e.g. e-mail or post), use the (optional) model withdrawal form and submit it to us.​

By email:
service-nl@hugoboss.com

By post:
Customer Care
HUGO BOSS AG
Holy-Allee 3
72555 Metzingen
Germany

If your order can no longer be cancelled prior to processing and shipping, please return it upon receipt according to the return instructions.

Online purchases placed via hugoboss.com can be returned or exchanged at participating BOSS or HUGO stores. Merchandise that is unworn, unwashed, and unused with original labels attached qualifies for a return.
Please note that online purchases may not be returned at outlets, department stores,franchise stores or other wholesale distributors. If the items were purchased in one of the HUGO BOSS Outlets, please return them to the concerned outlet. You may refer to the proof of purchase (store receipt) regarding the outlet's return and exchange policy.

To return your online order to a BOSS store, use our store locator to find your nearest BOSS store and bring your item(s) and proof of purchase.
 

Refunds may only be issued via the same method utilised to pay the original order.
For Klarna, you can pause your invoice in the Klarna app/website while your return is processed
We send a refund confirmation email once we’ve processed your return
Your bank/payment provider may then take a few more days to show the refund
If you don’t see it within your next settlement, check your statement and then contact your bank/provider

Condition for refund of shipping costs in case of returns


Complete return: If you return your entire order, we will refund the shipping costs in accordance with legal regulations.

Partial return: Unfortunately, we cannot refund the shipping costs if you return individual items.


Note:
Additional charges for express shipping, gift wrapping, customs and taxes incurred to deliver your order are non-refundable.

Yes, some items are excluded from returns, except if they are faulty: Personalized, Gift wrapping and sealed items that are not suitable for return for health/hygiene reasons if the seal was removed after delivery (e.g. certain cosmetic/beauty products)
For items containing hazardous or flammable substances (e.g. fragrances): You will usually bear the direct cost of returning the goods
These exclusions do not affect your statutory rights.
Learn more: see our Return Policy and Terms & Conditions.

My return parcel seems lost
If you used our pre‑paid return label, check the tracking and your drop‑off receipt
If the parcel doesn’t move or is marked lost, contact Customer Care with your order number and tracking number
If loss is confirmed, we generally treat the return as received and process your refund
If you used your own label/carrier, we may not be able to guarantee a refund if the parcel is lost.
My refund is delayed
After you receive our refund confirmation email, your bank/payment provider may still need a few days
If still unclear, contact Customer Care with your order number
I used the wrong return label
Using a label from another order cause delays
Contact Customer Care with your order number and tracking number so we can try to locate and assign your return
My item was not accepted as a return
We may reject a return if the item is: clearly worn, washed, damaged,missing tags,original packaging, personalized items or opened sealed item
In this case, the item cannot be refunded and is usually sent back to your original delivery address.
If you believe the item is faulty, contact Customer Care with photos and your order number. We will review your claim and advise on the next steps.


In the refund form, please enter the unique seven digit code shared with you in an automated email titled ‘HUGO BOSS - Information about the refund of your Order Number’.Once you complete the refund form, you will be directed to a secure page to fill out your bank details. A refund will then be credited to your account.


Refund form

The time taken for the refund to arrive in your bank account may vary and depends upon the speed of your bank's processing procedures. We recommend you that contact your bank or financial institution for more precise information.
If you did not receive an email with the code, please contact Customer Care.

If a product develops a fault over time or you notice a quality issue after wearing it, your claim will be assessed in line with applicable consumer protection laws and our internal quality standards.

Please follow these steps:
Contact Customer Care or visit a HUGO or BOSS store (for purchases made in our own stores or on hugoboss.com).
Provide the following information:
-your order number or proof of purchase,
-a description of the fault (when it occurred, how often the item was worn/cleaned),
-photos of the defect (if contacting Customer Care).

Our team will assess whether it is:
-a manufacturing or material defect,
-or damage due to wear and tear or incorrect care.

If it is assessed as a legitimate quality issue, we will discuss suitable solutions with you, such as repair, replacement, or refund, in line with applicable consumer protection laws and our internal guidelines.

Complaints for items purchased from third‑party retailers should be directed to the original place of purchase.

HUGOBOSS.com is currently unable to process automatic exchanges. However, you can easily exchange an item by returning it and placing a new order:

1. Return the original item
Please follow the same return instructions described above (return via post or at a HUGO or BOSS store).
You have 30 days from the date of delivery to return your item(s).
Items must be unworn, unwashed, and unused, with the original labels attached. Merchandise that is worn, used, altered, damaged, or missing labels will not be accepted, and HUGO BOSS reserves the right to refuse returns that do not meet these requirements.

2. Place a new order
Once you have initiated your return, you can place a new order for the item, size, or color you would like instead on HUGOBOSS.com.
Product availability and prices are based on the time of the new purchase.

Refund and processing time
Your refund for the returned item will be processed after it passes our quality inspection, in line with the returns and refund timelines stated above (generally within 3–5 business days of receipt in the warehouse; processing may take longer during sales or promotional periods). You will receive an automated email notification confirming the details of your refund.

Returns may be sent to the following address. To track the delivery of your returned parcel back to our warehouse, we recommend using the tracking number.

HUGO BOSS Online Store
- Retouren -
DC Wendlingen
Ulmer Str. 171
73240 Wendlingen
Germany

We accept Visa, Mastercard and American express

When will my credit card be charged?
Your credit card is usually charged once you have successfully placed your order in the Online Store.

PayPal is an online payment service that allows you to pay quickly and securely at many online shops.
To pay with PayPal, you need an active PayPal account.
At checkout, select PayPal as your payment method and you will be redirected to PayPal to confirm your payment.
The available PayPal options (e.g. PayPal balance, linked bank account, credit card) depend on your PayPal settings and your agreement with PayPal.

With Apple Pay, you can use your iPhone, iPad, Apple Watch or Mac to pay quickly and securely.
Select Apple Pay during checkout on a compatible device.
Apple Pay will provide your payment, shipping and contact details, so you can check and confirm your purchase with Face ID, Touch ID or your passcode.
Apple Pay uses device‑specific numbers and unique transaction codes and does not share your full card details with the merchant.
Apple Pay availability may vary by country, device and card provider. Please ensure Apple Pay is set up correctly in your Wallet app.

Klarna is a global payment and shopping service that offers flexible payment options such as “Pay Later” or “Slice it”, depending on your country and Klarna’s assessment.
If Klarna is available in your market, you can select it as a payment method at checkout.
The specific Klarna options offered to you are determined directly by Klarna and may depend on their internal checks.
Please note:
For Click & Collect delivery option Klarna is only available for some countries.
HUGO BOSS is not able to explain or influence the payment options shown to you by Klarna. For questions about your Klarna account, assessments or payments, please contact Klarna Customer Service directly.

Google Pay is a fast and simple way to pay on websites, in apps and in stores.
At checkout, select Google Pay as your payment method, then follow the instructions on your device.
Google Pay uses multiple layers of security and advanced infrastructure to help keep your payment information protected. Your full card details are not shared with the merchant.
You can set up Google Pay via the Google Pay app on your smartphone or, in some cases, directly on the web. Availability depends on your country, device and card provider.

iDEAL is an easy-to-use bank transfer system, which is based on the high security standards of online banking.
You can pay simply and securely via your internet banking account. No registration is required to use this payment method. All you need is your internet banking login details (ID and PIN) and a TAN code to confirm the transfer. 
 

For information on purchasing, redeeming and checking the balance of HUGO BOSS gift cards and vouchers, please visit the “Gift Card & Voucher” section of our FAQ.
At checkout, you can usually redeem eligible gift cards or voucher codes by entering them in the designated field. Any specific terms (such as country, channel or product exclusions) are explained in the Gift Card & Voucher Terms & Conditions.

The CVN/CVV/CVC code is a security feature for card payments:
For Mastercard and Visa, it is the 3‑digit code printed on the back of your card, usually near the signature field.
For American Express, it is the 4‑digit code printed on the front of your card, above and to the right of the card number.
We ask for this code during checkout to help verify that the card is physically in your possession.

Please contact your issuing bank and ensure your credit card is activated for Mastercard Identity Check, Verified by Visa, and/or Safekey by American Express. As a general rule, your bank may offer various options for using 3D Secure. The most common methods include special apps or codes via SMS. Once set up, future card payments are further secured.
To safeguard your data from unauthorized access, HUGO BOSS uses tested encryption technologies and processes payments in line with applicable security standards.

Once an order has been submitted in the HUGO BOSS Online Store, we are not able to change the payment method.

If your payment fails or is declined, please place a new order using a different payment method, and ensure all payment details are entered correctly.

You can buy digital gift cards online or via the HUGO BOSS app. Once you have placed an order, you will receive all necessary information regarding your purchase via email.

Buying a digital gift card
Choose the gift card value (typically between € 25 and € 250 or local currency equivalent).

Complete your purchase in the online store or app.
Usable immediately.
Gift cards cannot be: Exchanged for cash, Used to buy other gift cards, or Purchased using discount vouchers.

Buying physical gift cards
For physical gift cards, please visit any directly operated BOSS, HUGO or outlet store in:
Austria, Belgium, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Spain, Sweden, Switzerland or the UK.
Physical gift cards are loaded in the local currency where they are purchased.
For full details, please refer to our Gift Card Terms and Conditions.

Sending a digital gift card to someone else
You can send a digital gift card directly to a recipient:
During checkout, enter the recipient’s email address in the designated field.
The order confirmation will be sent to your email address.
The digital gift card itself will be sent to the recipient’s email.
If you do not receive an order confirmation within 24 hours, please check your spam/junk folder before contacting Customer Care.
You can also send the gift card yourself by forwarding the email or printing it and giving it in person.
 

A gift card is valid for 5 years from the date of purchase.

Checking your balance
You may check gift card balance online or  on the app by entering the gift card number and PIN.

Loss, theft or damage
Please treat your gift card like cash:
HUGO BOSS assumes no liability for lost, stolen, damaged or misused gift cards.
Lost or stolen cards generally cannot be replaced, even if you still have the receipt.
For more information, please refer to the Gift Card Terms and Conditions.

Reloading a gift card
It is not possible to reload an existing gift card with additional credit.
If you would like to give or use more credit, you are welcome to purchase a new gift card.
 

You can redeem gift cards online, in the HUGO BOSS app, and in our directly operated stores, where available.

Online / App
Add your items to the shopping bag and proceed to checkout.
Select “Gift card” as your payment method. Please note you can redeem a max of 3 digitial gift cards in the same order.
Enter the 19‑digit card number and 4‑digit PIN.
On physical gift cards, the PIN is printed under the silver scratch‑off field on the back of the card.
On digital gift cards, the PIN is shown in the gift card email.
If the purchase amount exceeds the balance on your gift card, you can pay the remaining amount using another available payment method.

In store
You can redeem your gift card in directly operated stores or outlet stores by presenting:
The physical gift card, or
A printout of the digital gift card, or the digital version on your mobile device.
Our store team will apply the available balance to your purchase.

Refunds are issued in the same form as utilized for the payment of your original order.
If you paid for your whole order with a physical or digital gift card:

•The refund is issued on a new physical or digital gift card depending on where you return your order.

If you paid with a combination of physical or digital gift card and another payment method:

•The refund is issued on the alternative payment method first – then the remaining amount is issued on a new gift card.
Your replacement gift card will have the same expiry date as your original gift card. 


Please note, that if you redeemed your gift card(s) online or on the app and return the purchased item(s) to our warehouse, refunds are issued as digital gift cards only.

HUGO BOSS gift cards are not redeemable at any of our partner company brick and mortar stores, outlets,franchise or online shops.
They can only be redeemed online on hugoboss.com, on the app  as well as in our directly owned and operated BOSS, HUGO, and outlet stores.

Gift cards are treated as an alternative to any available payment method offered on our online store, app or directly operated BOSS, HUGO and outlet stores. 
They must be redeemed within 5 years from the date of purchase.
Vouchers are discount codes, with a series of letters and numbers, issued by HUGO BOSS in the scope of customer service processes and are sent out from time to time with regards to special events and offers and in accordance with specific terms and conditions of sales. 
Vouchers are not available for purchase.
Please always familiarize with any restrictions or exclusion mentioned on your vouchers received.

Yes. A combination of a voucher and a gift card can be applied on an order. 
Please note that the voucher code must be entered in the shopping bag before starting the full checkout process, while gift card must be used as a payment method during checkout.
 

Digital gift card(s) have a gross value between € 25* and € 250*.
Please note that the total value when redeeming a single or multiple gift cards per order may not exceed € 250*.
Physical Gift Cards can be purchased in-store with a gross value of up to € 250* per gift card and transaction.
Please note that these figures may change from time to time.

*Or equivalent in local currency

The size chart and fits for BOSS and HUGO collections differ. Each product page provides a description and a size chart with general recommendations for finding your best fit. Use the 'size chart' or 'What's my size?' for the Fit Finder tool. Note: Menswear care labels (suits, jackets, trousers, shirts, outerwear, coats) display German sizing.

What do the letters after sizes mean?
In our size charts, the letters after the numbers indicate different fits designed for various body types:

• C/S: Shorter length (American "Short" or European "C" sizes like 48C, 50C)a
•
R: Regular fit

• L: Long fit (European equivalent: sizes 94, 98, 102, 106)r

• A: Petit fit (tailored with shorter jacket/trousers and tighter grading)

• E: Executive/Stocky fit (American sizing, e.g., 40E = size 25).

Understanding Fit: Choose Your Silhouette

Each BOSS fit is crafted to express your personal style while delivering comfort and confidence. Explore the options below to find your ideal silhouette:

A HUGO BOSS suit is more than a garment—it’s a statement of style, confidence, and craftsmanship. This guide walks you through the essentials of finding your perfect fit, from choosing the right silhouette to mastering your measurements. Whether you're shopping in-store or online, we’re here to ensure your suit fits flawlessly.

Use the Suit Size Chart
Ready-to-wear sizing varies by region. European sizes typically reflect height, chest, and waist—but build matters too. BOSS suits are grouped into three categories:

Mix and Match suits
If your jacket fits but trousers don’t, consider suit separates—available for select styles—so you can mix and match to perfection.

Final Notes on Purchasing
Some HUGO BOSS suits are sold as complete sets, meaning jacket and trousers share the same size label and cannot be purchased separately. Suit separates are available for select collections. In the EU, both pieces will carry the same size tag.

Want to know more about the alterations? Check out our article Made to Measure.

Outerwear is more than a layer—it’s your first impression. At HUGO BOSS, every coat and jacket is designed to balance form and function with precision tailoring and timeless style. Whether you're investing in a classic trench or a modern bomber, here’s how to ensure your outerwear fits impeccably.

Please find here our Measurement tables for Outerwear:

At HUGO BOSS, every accessory is designed to complement your lifestyle with precision and style. Whether you're selecting a belt, a bag, or a scarf, understanding the sizing ensures a perfect match. 

How long is a ONE SIZE belt? 
Our ONE SIZE / PCS SIZE belts measure 120 cm and are designed to be easily adjustable to suit your individual waistline. This versatile length offers flexibility and comfort across a range of fits. 

How I do I measure the correct belt size?
Length of a belt is always measured from the bckle to the third hole.

Where can I find accessory measurements?
 For items such as bags, towels, wallets, and scarves, you’ll find exact sizing details listed under the ‘Details’ section on each product page. This ensures you can select with confidence, knowing the dimensions suit your needs. 

Yes, you can make an appointment directly with a HUGO or BOSS store - just select the store and contact them directly.  You can also contact our stores via WhatsApp. 

Our stores are now available via both WhatsApp and SMS, so if you have any questions for our colleagues in store, or would like some style advice, please send them a message and they will get back to you as soon as possible.

Yes. Discover your perfect cut with BOSS Made to Measure - the pinnacle of our renowned tailoring expertise. Experience signature formalwear with every detail tailored to you, engineered with passion and precision at the HUGO BOSS headquarters in Germany.

Unfortunately this service is currently unavailable.

Yes, you can. We offer the option for our customers to Order from Store, so just visit your favourite HUGO or BOSS store where you can order your desired pieces, with our colleagues on hand to happily assist. Your items can then either be delivered directly to your home address, or delivered to the store where you placed your order.

Get items available in stores delivered to your home and pay for them remotely. Ship from Store enables our stores to sell their stock to customers remotely, so you can purchase any item you see online, without you needing to come to the store. Where you see an item you like online - but your size appears to be unavailable - make sure to check availability in all HUGO or BOSS stores in your country. If you find a store that has your desired size, please reach out to them via WhatsApp, SMS or phone, and our colleagues in store will be happy to send the product directly to your home.

Unfortunately this service is currently unavailable.

Gift wrapping

We offer an option of either a gift bag or a gift box. Please note, to have each item seperately gift wrapped you need to place separate orders.
Gift boxes and gift bags are excluded from returns. 
Please refer to our Terms & Conditions for more information.

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Ask a Gift Expert
Need recommendations? visit gifts for men and for women for more inspiration.

HUGO BOSS Customer Care provides after sales service for purchases made at hugoboss.com or in our HUGO or BOSS stores. For purchases made elsewhere, please directly contact the business where the product(s) was purchased.

We recommend buying products only from authorised HUGO BOSS retailers. Items sold at flea markets, home parties, by street vendors, or on unauthorised websites are very likely to be fake, counterfeit, knock‑offs, replicas, imitations, or otherwise fraudulent products.
Please keep in mind that the quality of a genuine HUGO BOSS product reflects its price. If the price seems unusually low, the item is most likely a counterfeit or fake. Additionally, counterfeiters often make mistakes in product details. Poor stitching, misspellings, irregular labels, or errors in the logo are typical signs of a counterfeit, replica, or knock‑off item.
To find an authorised BOSS or HUGO store or outlet near you, please use our store locator.

Fighting Counterfeits

HUGO BOSS takes the fight against counterfeits, fake goods, replicas, and forged products very seriously. We work closely with law enforcement authorities worldwide to protect our brands and safeguard our customers.
Our strict anti‑counterfeiting program covers both online and offline measures, including:
Preventing counterfeit, fake, replica, or knock‑off products from entering the market
Detecting counterfeit products and identifying potential counterfeit networks
Taking legal action against counterfeiters of all sizes
Collaborating with stakeholders, industry organisations, and other brand owners
To ensure you always purchase genuine items:
Shop at our official online store at www.hugoboss.com or through authorised sellers
Verify the identity of sellers and websites, and watch for red flags in customer reviews or website design
Report any suspicious websites, sellers, or suspected counterfeit products to HUGO BOSS
If you have questions about a seller or want to report counterfeit, fake, replica, or imitation goods, please contact us through this form or via email: stopfake@hugoboss.com.

BOSS and HUGO are two strong brands that are clearly distinguished by their fashionable style but meet the same high standards of quality and fit, innovation and sustainability. The BOSS brand offers versatile clothing and accessories for every occasion. HUGO is a statement of individuality, offering pieces that push style boundaries.

While you explore our collections, you’ll find products crafted with better materials (such as materials from regenerative agriculture, organic or recycled sources). These materials have received the seal of approval or a certification from a relevant third-party organization. The information on the better materials used can be found on the product hangtag as well as the product description in our online store.

At HUGO BOSS, our goal is to save packaging material, use better raw materials, and develop reusable solutions. In doing so, we rely on recycled plastics and FSC®-certified paper for our packaging. To ensure the best possible use of our packaging, customers may contribute, for instance, by re-using shipment boxes. After use, packaging components made from different materials should be separated and disposed in accordance with local waste disposal and recycling guidelines.