Shipping & delivery
What are the shipping costs?
DHL Standard: zł 20*
Free shipping on orders over zł 420*
DHL Express: zł 65**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to Poland takes approx. 3-4 business days with standard shipping and 2-3 business days with express.
What is ‘Ship to store’ and how do I select this delivery option?
There is an option to have your online order delivered to 3 of our Polish participating stores, either the Galeria Mokotów in Warsaw or Galeria Krakowska in Krakow or Wroclavia in Wroclaw.
Here is how:
1. Shop online
Explore the latest collection at www.hugoboss.com/pl and add your selected items to your shopping bag.
2. Select a store
Choose either the Galeria Mokotów in Warsaw or Galeria Krakowska in Krakow or Wroclavia in Wroclaw to collect your online order at checkout.
3. Pick up in store
Once your order is ready for collection, you will be notified by email to collect your order. Please be sure to present the pick-up notification email so we can locate your order.
Once you have been notified that your order is ready for collection, you will need to collect it within 14 days. Alternatively, you may also nominate a person to collect your order on your behalf, please email the store and provide the full name of the person collecting your order. The person collecting your order must present an ID that matches the full name provided by you in the email.
If you don't collect your order within 14 days, it will be sent back to our warehouse and the purchase price will be refunded. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL for deliveries within Poland.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax (VAT). VAT is calculated at checkout.
VAT is not refundable.Please note that the shipping costs paid at the time of the order will not be refunded.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.
