Shipping & delivery
What are the shipping costs?
Standard Delivery: € 2,95*
Free standard shipping on orders over € 99*
Premium Standard: € 4,95*
Express Courier: € 14,95**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to Slovakia takes approx. 4-5 business days with standard shipping and approx. 2-3 business with express.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with FedEx and DHL Express for deliveries within Slovak Republic.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax (VAT). VAT is calculated at checkout. VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to the Channel Islands (Jersey, Guernsey, Alderney, Herm, Sark), the Falkland Islands, the Isle of Man or Gibraltar.
CH: Büsingen am Hochrhein
DE: Island of Helgoland, Büsingen am Hochrhein
FR: French Guiana, Guadeloupe, Martinique, Réunion, Saint-Barthélemy, Saint-Martin
Wallis and Futuna Islands, French Polynesia, New Caledonia, Mayotte, Monaco
NL: Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten
ES: Teneriffa, Lanzarote, La Palma, La Gomera, Gran Canaria, Fuerteventura, El Hierro, Melilla, Ceuta
IT: Livigno, Coriano, San Marino, Vatican, Campione d'Italia (is within EU but cannot be delivered without crossing not-EU Area (Switzerland)).
DK: Faroer Island, Greenland
FI: Åland
Personalized products
Orders may not be shipped to hotels or forwarding centers.
