Shipping & delivery
What are the shipping costs?
UPS Express¹: 12,95 €²
DHL Standard | bpost: free
DPD Standard: free
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, one delivery attempt is generally made until a package is returned as undeliverable.
| Delivery Method | Time of Order | Delivery time | Cost |
| Express¹ | Mon-Fri before 11:00 | Approx. 1-2 business days | 12,95 €² |
| Express¹ | Mon-Fri after 11:00, Sat, Sun and holidays |
Approx. 1-3 business days | 12,95 €² |
| Standard | Anytime | Approx. 2-4 business days | 0,00 € |
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DPD & DHL | bpost for standard deliveries and with UPS Express for express deliveries within Belgium.
Which delivery locations are supported for online orders?
It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home, work address or parcel shop. The invoice is sent to you at the email address provided.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.
