As soon as your package has left our warehouse, you will receive a shipment notification email including a tracking number. You may click on the tracking number to track your order. Please allow approximately 24 hours for the tracking information to load. Alternatively, you may use ‘Order Status’ & enter your order number to view order status.

Registered customers can view the status of their order within the “Order History” section located in their My Hugo Boss account.

A delivery notification email is sent upon successful delivery. If you need further assistance tracking your package, please contact the Swiss Post and provide your tracking number or contact Customer Care.

Please note that normally one delivery attempt is made.

If you are unable to accept your delivery, Swiss Post will leave a delivery attempt notification. You will find information such as the address and opening hours of the nearest Swiss Post parcel acceptance point where your parcel was dropped off.

You can then pick up the package within the next 7 days or arrange a new delivery date with Swiss Post before it is returned to HUGO BOSS.

Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.

You may reference the FAQs listed in the ‘refunds’ section for additional details.

If you need further assistance tracking your package, please contact the Swiss Post and provide your tracking number, or contact Customer Care.