Placing an order
What is the minimum order value required to place an order?
The minimum order value is ¥ 3,000 (tax included). For orders over ¥ 22,000* (tax included), we will deliver free of charge.
*Shipping charges and times may vary during special events and sales.
How do I know my order was successfully placed?
Once you have placed an order, you should receive an automatic order confirmation email with an order number. Please note that this email only confirms receipt of your order and is sent to the email address used to place the order.
Can I get my purchase gift wrapped?
Unfortunately, gift wrapping is unavailable.
Can I get a shopping bag?
Shopping bags are not included in shipped parcels. This is a beginning step as we embark on a more sustainable journey.
Can I buy products for reselling purposes?
Purchases made online are restricted to consumers only, i.e., individuals, who purchase something neither for commercial purposes nor for independent professional activity, and whose habitual place of residence is in Japan and who can provide a delivery address there. For this reason, it is not possible to claim tax back on purchases made on hugoboss.com/jp.
Can I place an online order over the phone, email, post or fax?
Orders may only be placed directly on our website at hugoboss.com.
I did not receive an order confirmation email. Was my order placed?
After placing your order, you will usually receive an order confirmation email within 1 hour. Just to be sure, please also check your spam folder. If you have not received your order email, please contact Customer Care.
Can you issue a receipt?
Please print out the [Customer Receipt] attached to the shipping email.
